One of the things that surprised Becca Murrell about being a Customer Service Associate at Chesapeake Bank is that it’s so much more than she expected. She applied for a teller position when a friend, and coworker, told her Chesapeake was hiring.
Five years and three positions later, she says it’s even better.
Customer Service and Solutions
Becca applied to the bank (starting as a teller) at the prompting of a friend–another Chesapeake employee. She quickly became a Customer Service Associate (CSA). Then later, she transferred from our Gloucester branch to the Solution Center in Williamsburg. At the time, she wanted a challenge and to try something new. The solution center handles all of the inbound support calls for the bank and this experience provided Becca with an entirely new customer service perspective.
After two years, the Solution Center moved to a new facility in Norge. It would have been a longer commute for Becca. She decided to transfer back to the Gloucester branch as a CSA to be closer to her kids.
Personal Banker in the Community
One of the things that surprised Becca about banking was all the things she takes care of in a day. Her duties range from balancing checkbooks, answering questions about transactions, assisting with online banking, opening accounts, notarizing documents, and so much more.
Here lately, it’s even included therapy sessions. “So many people are going through things that they just need to talk about,” says Becca. “All I can do is listen and try to help where it ties into banking.”
Additionally, she said this position opened her eyes to how many ways customers need their banks for daily living. ”People can’t get their groceries without money. They can’t pay bills without access to it,” says Becca. “Their lives literally depend on you, and our customers appreciate what you do to help them.”
Becca was also surprised to learn that the opportunities aren't limited only to employment. Through our events and sponsorships, she has learned of new areas to volunteer her time and events that she can enjoy with her family when she’s not at work. Becca adds, “You meet so many people and learn so much more about the community simply working here because of our connection to it.”
In Her Personal Life
Becca is married and has two children, a girl (2) and a boy (6). She recently began coaching her son’s basketball team for Parks and Recreation when their coach had to back out last minute.
She didn’t have any previous experience, but the former coach recommended an app to help her. She also called her husband’s aunt, who had played before. Then she started searching YouTube for tips. “We volunteered because the kids would have been split up and lost playtime,” says Becca. “We won our first game of the season–16-12. Go Orange Tigers.”
Back at the Branch – in Gloucester
If you just felt inspired, know that Becca will also make you laugh. It’s easy to want to do business with her. Her philosophy is, “If you’re not laughing at work, it’s a bad day.” And so, she says it’s her goal to bring at least one laugh each day.
Find out for yourself the next time you’re in Gloucester. Stop by the branch and say hello.
And if you think her job sounds fun, you’re in luck; we’re hiring.
